Privacy-related issues are always sensitive, as they should be.
The only flaw, perhaps, might be that it was not made 100% clear when presenting the matter in a preventive manner. I suppose if everything had been brought to light initially, none of this would have happened. Regarding the fact that customers do not complain, it must be clearly stated that 99.9% of customers who turn to a development service do not have the skills to evaluate certain contexts and/or discover them. Most of them are young people who dream of opening a P.Server of Metin2, and at least 50% of those who turn to a development service probably will never actually see their project completed and presented to the public. All this is to say that those who did not complain about this data processing approach - whatever the reason - are mostly unaware of what really happens behind the dark meanders of the FileServer.
This, of course, is not an attack on OWSAP's personality nor a stance in favor or against them, but merely an observation based on what has been said so far.
Personally, if I found myself in the position of being a customer of this individual, I would certainly present doubts and/or complaints at first, but at the same time, I would feel confident in the developer based on the relationship established during my experience.
Judge, everything here is relative.
Can OWSAP be trusted, or not?
Are we really convinced that all this can be harmful to customers, or can we deduce that these are indeed precautions taken by the developer to offer better support and a better experience for the customers?
If all this had been done by more authoritative users, without naming names as it would not be appropriate, would we still be here commenting on all this, embodying doubts about the veracity of the intentions?
The floor is yours.