start.exe won't start the game. ( 0 error messages, don't know reasson)

[Anym00 2]

0.5% of players can't start game after patcher loads up. No error messages, It just won't start

Hello I'am helping guy run m2server.. It have like 2000 active users, but like 10 of them can't run it and we cannot figure out why.
I've tried: 

- Reinstalled Microsoft c++ 2015 ( https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/ )
- Disabled antivir / firewall
- Updated windows/drivers
- sfc + Dism.exe scan done
- Rebooted many times 
- started with compatibility helper
- Making new windows accounts
- Checked with debugger - while sounds are disabled, it will make it to client, but then the client crash as well, while trying to load up sounds.
- Checke computer specs for possible similarities between users.
- Checked sound format for possible codec problems
- Checked logs from each computer
- Checked for possible computer viruse
- Monitored with win debug tools
- Checked CPU/ RAM usage

 

- All of them are running it on windows 7-11. 

But still can't figure out what is causing the problem..
My last idea is letting them run compiled debbuger. It may report that error for at least (done.)

 

It looks like something is shutting down client instantly, all you can do is click on start over and over again. Nothing will happen. (Managet to get into char select after sounds were disabled, then it will crash the game)

Please if you know what could be the problem, help me out..  

Regards Anym00

Edited September 15, 2022 by Anym00

[TAUMP 821]

https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/ 

Edited September 11, 2022 by TAUMP

[WeedHex 633]

47 minutes ago, Anym00 said:

0.1% of players can't start game after patcher loads up. No error messages, It just won't start

Hello I'am helping guy run m2server.. It have like 700 active users, but like 3 of them can't run it and we cannot figure out why.
I've tried: 
- reinstall Microsoft c++ 2015
- disabled antivir / firewall
- updated windows/drivers
- sfc + Dism.exe scan done
- rebooted many times 
- started with compatibility helper

- All of them are running it on windows 7-11. 

But still can't figure out what is causing the problem..
My last idea is letting them run compiled debbuger. It may report that error for at least

 

It looks like something is shutting down client instantly, all you can do is click on start over and over again. Nothing will happen. 

Please if you know what could be the problem, help me out..  

Regards Anym00

Did you check antivirus and processes on launch?

[Anym00 2]

17 minutes ago, TAUMP said:

https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/ 

Already tried

 

9 minutes ago, WeedHex said:

Did you check antivirus and processes on launch?

Yeah I've already checked antiviruses and proccess on launch? can you elaborate? 

 

[WeedHex 633]

4 minutes ago, Anym00 said:

Already tried

 

Yeah I've already checked antiviruses and proccess on launch? can you elaborate? 

 

When you launch the game, take a look on the task manager, SORT the processes by CPU usage so you can see if they have shits conflicting.

[Anym00 2]

1 hour ago, WeedHex said:

When you launch the game, take a look on the task manager, SORT the processes by CPU usage so you can see if they have shits conflicting.

The launcher goes up on CPU usage, and after while it fall back down. It seems like something is blocking client to pop up. I have no idea what could it be.. 

Pressing second time start game in launcher isn't doing anything. No reaction in cpu usage/memory at all

 

Edited September 11, 2022 by Anym00
additional informations

[WeedHex 633]

28 minutes ago, Anym00 said:

The launcher goes up on CPU usage, and after while it fall back down. It seems like something is blocking client to pop up. I have no idea what could it be.. 

Pressing second time start game in launcher isn't doing anything. No reaction in cpu usage/memory at all

 

Check if maybe they have "Segurazo" application. It's a virus-antivirus xD I had problems with it.

Anyway if the launcher goes in task manager it's not a c++ issue.

[[007]DawisHU 275]

Hi!
Tried start in visual studio ? (F5 in debug mod)
And enable, break when errors occured.

[Anym00 2]

39 minutes ago, WeedHex said:

Check if maybe they have "Segurazo" application. It's a virus-antivirus xD I had problems with it.

Anyway if the launcher goes in task manager it's not a c++ issue.

Launcher make it to the task manager, but client won't

Am gonna try that "Segurazo" thing.

 

 

31 minutes ago, [007]DawisHU said:

Hi!
Tried start in visual studio ? (F5 in debug mod)
And enable, break when errors occured.

Hello, I can't bcs that error don't occure on my or any of dev's pc's

[[007]DawisHU 275]

Maybe tracelog every moving ?
Maybe some values return as false;
But not implement logbox, and silently closing the client. 
What you modified? Remember back.

[Anym00 2]

On 9/11/2022 at 6:40 PM, WeedHex said:

Check if maybe they have "Segurazo" application. It's a virus-antivirus xD I had problems with it.

Anyway if the launcher goes in task manager it's not a c++ issue.

We've found the problem with patcher. (particial).. When I disable sounds on pc. It will run the client, but then it will crash on char select. Any ideas what can cause this? 

 

[TAUMP 821]

1 minute ago, Anym00 said:

We've found the problem with patcher. (particial).. When I disable sounds on pc. It will run the client, but then it will crash on char select. Any ideas what can cause this? 

 

Make new account on pc, and try it.

[Anym00 2]

20 minutes ago, TAUMP said:

Make new account on pc, and try it.

Not working

 

[Anym00 2]

On 9/11/2022 at 6:49 PM, [007]DawisHU said:

Hi!
Tried start in visual studio ? (F5 in debug mod)
And enable, break when errors occured.

Tried - While in debug mode the client is running, but it will crash again in char. select. It will give out some error with DirectX, Also we found out, that if we disable sounds in windows it will also make it to the char select. Then it will crash trying to load up sounds. I've updated possible solutions that I've tried listed above in my original post. 

[WeedHex 633]

Take a look in PythonApplication.cpp

bool CPythonApplication::Create(....

About  IsNoSoundCard()  things.

 

You can add also a log:

	//Sound device
	if (!m_pySystem.IsNoSoundCard())
	{
		if (!m_SoundManager.Create())
			LogBox("Detected problem in the audio device.", "Debug");
      	//etc...
	}

[Anym00 2]

16 hours ago, WeedHex said:

Take a look in PythonApplication.cpp

bool CPythonApplication::Create(....

About  IsNoSoundCard()  things.

 

You can add also a log:

	//Sound device
	if (!m_pySystem.IsNoSoundCard())
	{
		if (!m_SoundManager.Create())
			LogBox("Detected problem in the audio device.", "Debug");
      	//etc...
	}

I managed to get into char select, then the game will crash with new error : 

Direct3DDevice8

Problem is in pythongraphics.cpp


(sorry for using quote as code block, dunno how to type in codeblock in here..)

Quote

 
 void CPythonGraphic :: SetViewport ( float fx , float fy , float fWidth , float fHeight )
 {
    ms_lpd3dDevice- > GetViewport ( & m_backupViewport ) ;
    D3DVIEWPORT8 ViewPort ;
    ViewPort.X = fx ;
    ViewPort . Y = fy ;
    ViewPort.Width = fwidth ;
    ViewPort.Height = fHeight ;
    ViewPort . MinZ = 0.0f ;
    ViewPort.MaxZ = 1.0f ;
    if ( FAILED ( ms_lpd3dDevice- > SetViewport ( & ViewPort ) ) )
       Tracef ( " CPythonGraphic :: SetViewport ( % d , % d , % d , % d ) - Error " , ViewPort.X , ViewPort . Y , ViewPort.Width , ViewPort.Height ) ;
Evoid CPythonGraphic :: RestoreViewport ( ) const{
    ms_lpd3dDevice- > SetViewport ( & m_backupViewport ) ;
Evoid CPythonGraphic :: SetGamma ( float fGammaFactor )

 

 

Edited September 15, 2022 by Anym00

[Anym00 2]

On 9/11/2022 at 3:51 PM, Anym00 said:

0.5% of players can't start game after patcher loads up. No error messages, It just won't start

Hello I'am helping guy run m2server.. It have like 2000 active users, but like 10 of them can't run it and we cannot figure out why.
I've tried: 

- Reinstalled Microsoft c++ 2015 ( https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/ )
- Disabled antivir / firewall
- Updated windows/drivers
- sfc + Dism.exe scan done
- Rebooted many times 
- started with compatibility helper
- Making new windows accounts
- Checked with debugger - while sounds are disabled, it will make it to client, but then the client crash as well, while trying to load up sounds.
- Checke computer specs for possible similarities between users.
- Checked sound format for possible codec problems
- Checked logs from each computer
- Checked for possible computer viruse
- Monitored with win debug tools
- Checked CPU/ RAM usage

 

- All of them are running it on windows 7-11. 

But still can't figure out what is causing the problem..
My last idea is letting them run compiled debbuger. It may report that error for at least (done.)

 

It looks like something is shutting down client instantly, all you can do is click on start over and over again. Nothing will happen. (Managet to get into char select after sounds were disabled, then it will crash the game)

Please if you know what could be the problem, help me out..  

Regards Anym00

SOLVED: Complete windows reinstall required.