Anym00 2 Posted September 11, 2022 Share Posted September 11, 2022 (edited) 0.5% of players can't start game after patcher loads up. No error messages, It just won't start Hello I'am helping guy run m2server.. It have like 2000 active users, but like 10 of them can't run it and we cannot figure out why. I've tried: - Reinstalled Microsoft c++ 2015 ( https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/ ) - Disabled antivir / firewall - Updated windows/drivers - sfc + Dism.exe scan done - Rebooted many times - started with compatibility helper - Making new windows accounts - Checked with debugger - while sounds are disabled, it will make it to client, but then the client crash as well, while trying to load up sounds. - Checke computer specs for possible similarities between users. - Checked sound format for possible codec problems - Checked logs from each computer - Checked for possible computer viruse - Monitored with win debug tools - Checked CPU/ RAM usage - All of them are running it on windows 7-11. But still can't figure out what is causing the problem.. My last idea is letting them run compiled debbuger. It may report that error for at least (done.) It looks like something is shutting down client instantly, all you can do is click on start over and over again. Nothing will happen. (Managet to get into char select after sounds were disabled, then it will crash the game) Please if you know what could be the problem, help me out.. Regards Anym00 Edited September 15, 2022 by Anym00 Link to comment Share on other sites More sharing options...
Premium TAUMP 822 Posted September 11, 2022 Premium Share Posted September 11, 2022 (edited) https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/ Edited September 11, 2022 by TAUMP 1 2 Link to comment Share on other sites More sharing options...
Premium WeedHex 633 Posted September 11, 2022 Premium Share Posted September 11, 2022 47 minutes ago, Anym00 said: 0.1% of players can't start game after patcher loads up. No error messages, It just won't start Hello I'am helping guy run m2server.. It have like 700 active users, but like 3 of them can't run it and we cannot figure out why. I've tried: - reinstall Microsoft c++ 2015 - disabled antivir / firewall - updated windows/drivers - sfc + Dism.exe scan done - rebooted many times - started with compatibility helper - All of them are running it on windows 7-11. But still can't figure out what is causing the problem.. My last idea is letting them run compiled debbuger. It may report that error for at least It looks like something is shutting down client instantly, all you can do is click on start over and over again. Nothing will happen. Please if you know what could be the problem, help me out.. Regards Anym00 Did you check antivirus and processes on launch? 1 Link to comment Share on other sites More sharing options...
Anym00 2 Posted September 11, 2022 Author Share Posted September 11, 2022 17 minutes ago, TAUMP said: https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/ Already tried 9 minutes ago, WeedHex said: Did you check antivirus and processes on launch? Yeah I've already checked antiviruses and proccess on launch? can you elaborate? Link to comment Share on other sites More sharing options...
Premium WeedHex 633 Posted September 11, 2022 Premium Share Posted September 11, 2022 4 minutes ago, Anym00 said: Already tried Yeah I've already checked antiviruses and proccess on launch? can you elaborate? When you launch the game, take a look on the task manager, SORT the processes by CPU usage so you can see if they have shits conflicting. Link to comment Share on other sites More sharing options...
Anym00 2 Posted September 11, 2022 Author Share Posted September 11, 2022 (edited) 1 hour ago, WeedHex said: When you launch the game, take a look on the task manager, SORT the processes by CPU usage so you can see if they have shits conflicting. The launcher goes up on CPU usage, and after while it fall back down. It seems like something is blocking client to pop up. I have no idea what could it be.. Pressing second time start game in launcher isn't doing anything. No reaction in cpu usage/memory at all Edited September 11, 2022 by Anym00 additional informations Link to comment Share on other sites More sharing options...
Premium WeedHex 633 Posted September 11, 2022 Premium Share Posted September 11, 2022 28 minutes ago, Anym00 said: The launcher goes up on CPU usage, and after while it fall back down. It seems like something is blocking client to pop up. I have no idea what could it be.. Pressing second time start game in launcher isn't doing anything. No reaction in cpu usage/memory at all Check if maybe they have "Segurazo" application. It's a virus-antivirus xD I had problems with it. Anyway if the launcher goes in task manager it's not a c++ issue. Link to comment Share on other sites More sharing options...
[007]DawisHU 275 Posted September 11, 2022 Share Posted September 11, 2022 Hi! Tried start in visual studio ? (F5 in debug mod) And enable, break when errors occured. Link to comment Share on other sites More sharing options...
Anym00 2 Posted September 11, 2022 Author Share Posted September 11, 2022 39 minutes ago, WeedHex said: Check if maybe they have "Segurazo" application. It's a virus-antivirus xD I had problems with it. Anyway if the launcher goes in task manager it's not a c++ issue. Launcher make it to the task manager, but client won't Am gonna try that "Segurazo" thing. 31 minutes ago, [007]DawisHU said: Hi! Tried start in visual studio ? (F5 in debug mod) And enable, break when errors occured. Hello, I can't bcs that error don't occure on my or any of dev's pc's Link to comment Share on other sites More sharing options...
[007]DawisHU 275 Posted September 11, 2022 Share Posted September 11, 2022 Maybe tracelog every moving ? Maybe some values return as false; But not implement logbox, and silently closing the client. What you modified? Remember back. Link to comment Share on other sites More sharing options...
Anym00 2 Posted September 13, 2022 Author Share Posted September 13, 2022 On 9/11/2022 at 6:40 PM, WeedHex said: Check if maybe they have "Segurazo" application. It's a virus-antivirus xD I had problems with it. Anyway if the launcher goes in task manager it's not a c++ issue. We've found the problem with patcher. (particial).. When I disable sounds on pc. It will run the client, but then it will crash on char select. Any ideas what can cause this? Link to comment Share on other sites More sharing options...
Premium TAUMP 822 Posted September 13, 2022 Premium Share Posted September 13, 2022 1 minute ago, Anym00 said: We've found the problem with patcher. (particial).. When I disable sounds on pc. It will run the client, but then it will crash on char select. Any ideas what can cause this? Make new account on pc, and try it. Link to comment Share on other sites More sharing options...
Anym00 2 Posted September 13, 2022 Author Share Posted September 13, 2022 20 minutes ago, TAUMP said: Make new account on pc, and try it. Not working Link to comment Share on other sites More sharing options...
Anym00 2 Posted September 15, 2022 Author Share Posted September 15, 2022 On 9/11/2022 at 6:49 PM, [007]DawisHU said: Hi! Tried start in visual studio ? (F5 in debug mod) And enable, break when errors occured. Tried - While in debug mode the client is running, but it will crash again in char. select. It will give out some error with DirectX, Also we found out, that if we disable sounds in windows it will also make it to the char select. Then it will crash trying to load up sounds. I've updated possible solutions that I've tried listed above in my original post. Link to comment Share on other sites More sharing options...
Premium WeedHex 633 Posted September 15, 2022 Premium Share Posted September 15, 2022 Take a look in PythonApplication.cpp bool CPythonApplication::Create(.... About IsNoSoundCard() things. You can add also a log: //Sound device if (!m_pySystem.IsNoSoundCard()) { if (!m_SoundManager.Create()) LogBox("Detected problem in the audio device.", "Debug"); //etc... } Link to comment Share on other sites More sharing options...
Anym00 2 Posted September 15, 2022 Author Share Posted September 15, 2022 (edited) 16 hours ago, WeedHex said: Take a look in PythonApplication.cpp bool CPythonApplication::Create(.... About IsNoSoundCard() things. You can add also a log: //Sound device if (!m_pySystem.IsNoSoundCard()) { if (!m_SoundManager.Create()) LogBox("Detected problem in the audio device.", "Debug"); //etc... } I managed to get into char select, then the game will crash with new error : Direct3DDevice8 Problem is in pythongraphics.cpp (sorry for using quote as code block, dunno how to type in codeblock in here..) Quote void CPythonGraphic :: SetViewport ( float fx , float fy , float fWidth , float fHeight ) { ms_lpd3dDevice- > GetViewport ( & m_backupViewport ) ; D3DVIEWPORT8 ViewPort ; ViewPort.X = fx ; ViewPort . Y = fy ; ViewPort.Width = fwidth ; ViewPort.Height = fHeight ; ViewPort . MinZ = 0.0f ; ViewPort.MaxZ = 1.0f ; if ( FAILED ( ms_lpd3dDevice- > SetViewport ( & ViewPort ) ) ) Tracef ( " CPythonGraphic :: SetViewport ( % d , % d , % d , % d ) - Error " , ViewPort.X , ViewPort . Y , ViewPort.Width , ViewPort.Height ) ; Evoid CPythonGraphic :: RestoreViewport ( ) const{ ms_lpd3dDevice- > SetViewport ( & m_backupViewport ) ; Evoid CPythonGraphic :: SetGamma ( float fGammaFactor ) Edited September 15, 2022 by Anym00 Link to comment Share on other sites More sharing options...
Anym00 2 Posted September 24, 2022 Author Share Posted September 24, 2022 On 9/11/2022 at 3:51 PM, Anym00 said: 0.5% of players can't start game after patcher loads up. No error messages, It just won't start Hello I'am helping guy run m2server.. It have like 2000 active users, but like 10 of them can't run it and we cannot figure out why. I've tried: - Reinstalled Microsoft c++ 2015 ( https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/ ) - Disabled antivir / firewall - Updated windows/drivers - sfc + Dism.exe scan done - Rebooted many times - started with compatibility helper - Making new windows accounts - Checked with debugger - while sounds are disabled, it will make it to client, but then the client crash as well, while trying to load up sounds. - Checke computer specs for possible similarities between users. - Checked sound format for possible codec problems - Checked logs from each computer - Checked for possible computer viruse - Monitored with win debug tools - Checked CPU/ RAM usage - All of them are running it on windows 7-11. But still can't figure out what is causing the problem.. My last idea is letting them run compiled debbuger. It may report that error for at least (done.) It looks like something is shutting down client instantly, all you can do is click on start over and over again. Nothing will happen. (Managet to get into char select after sounds were disabled, then it will crash the game) Please if you know what could be the problem, help me out.. Regards Anym00 SOLVED: Complete windows reinstall required. 1 Link to comment Share on other sites More sharing options...
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