I don't mean to be rude, and I'm not one to judge, but this is illegal in many ways. I'm sorry, you might write a huge paragraph about how your company works and how we don't understand it, but you are breaking the law and you were caught. Perhaps instead of attacking us and trying to justify your actions, you could explain why you felt it was a good thing to do initially. Then, you could say that you will be changing it for those who feel uncomfortable keeping it, and explain how to remove it after they have proof of purchase from you. You are engaging in bad business practices, and sadly, you won't admit you were wrong. That will be your downfall and on off that how are you saying removing it ? your breaking terms of service when you haven't admitted to anyone your doing so in another way nobody can know your signing up to this as you haven't informed nobody of it another broken law on your behalf.